Return and Refund Policy for PV-Syn Tech

At PV-Syn Tech, we strive to deliver high-quality renewable energy solutions, including solar power systems, automation technologies, energy storage solutions, and data technology services. We are committed to ensuring customer satisfaction. This Return and Refund Policy outlines the conditions and procedures for returns and refunds for our products and services, including both physical goods and virtual services.

1. Physical Goods (e.g., Solar Panels, Energy Storage Systems, Hardware)

Eligibility for Returns

  • Condition of Goods: Products must be unused, undamaged, and in their original packaging, with all accessories, manuals, and components included.
  • Timeframe: Returns are accepted within 30 days from the date of delivery, provided the product meets the eligibility criteria.
  • Non-Returnable Items:
    • Products that have been installed or used.
    • Custom-ordered or specially configured products (e.g., tailored solar panel systems or automation hardware).
    • Products damaged due to misuse, improper installation, or negligence.

Return Process

  1. Initiate a Return: Contact our customer service team at support@pv-syn.tech or through our website’s contact form within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
  2. Provide Details: Include your order number, product details, and reason for return in your request.
  3. Ship the Product: Once the RMA is approved, return the product to the designated address provided by PV-Syn Tech. Customers are responsible for return shipping costs unless the product is defective or was shipped in error.
  4. Inspection: Upon receipt, we will inspect the returned product to ensure it meets the eligibility criteria.
  5. Refund or Replacement: If approved, a refund will be issued to the original payment method within 7-10 business days, or a replacement will be provided, depending on your preference and product availability.

Refund Conditions for Physical Goods

  • Refunds will be processed only after the returned product is received and inspected.
  • Refunds will include the purchase price of the product, excluding original shipping costs.
  • If the product is found to be defective or damaged upon delivery, PV-Syn Tech will cover the return shipping costs and issue a full refund or replacement.

2. Virtual Services (e.g., Customized Energy Solutions, Data Technology Services, Consulting)

Eligibility for Refunds

  • Timeframe: Refund requests for virtual services must be submitted within 7 days from the date of service delivery or purchase confirmation, whichever is applicable.
  • Conditions:
    • Refunds are applicable only if the service has not been fully delivered or if the delivered service does not meet the agreed-upon specifications outlined in the service contract.
    • Partial refunds may be issued for partially delivered services, at PV-Syn Tech’s discretion, based on the extent of service completion.
  • Non-Refundable Services:
    • Services that have been fully delivered or implemented (e.g., completed consulting sessions or finalized system designs).
    • Services canceled after the agreed-upon start date or after significant work has been performed.

Refund Process for Virtual Services

  1. Request a Refund: Contact our customer service team at support@pv-syn.tech or through our website within 7 days of service delivery or purchase confirmation.
  2. Provide Details: Include your order number, service details, and a detailed explanation of the refund request.
  3. Review: PV-Syn Tech will review the request to verify eligibility based on the service agreement and delivery status.
  4. Refund Issuance: If approved, a refund will be issued to the original payment method within 7-10 business days. For partially delivered services, a prorated refund may be offered.

3. General Refund Conditions

  • Processing Time: All refunds, whether for physical goods or virtual services, will be processed within 7-10 business days after approval.
  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, an alternative method may be arranged with the customer’s consent.
  • Currency: Refunds will be issued in the currency of the original transaction. For international orders, currency exchange rate fluctuations may affect the final refund amount.
  • Exclusions: Shipping fees, installation fees, or other service-related charges are non-refundable unless explicitly stated otherwise.

4. Defective or Incorrect Products

  • If a product is delivered defective or does not match the order specifications, please contact us within 7 days of delivery.
  • PV-Syn Tech will arrange for return shipping at no cost to the customer and provide a replacement or full refund, as applicable.

5. Cancellations

  • Order Cancellations: Orders for physical goods or services may be canceled before shipment or service initiation. Contact us at support@pv-syn.tech to request a cancellation.
  • Custom Orders/Services: Cancellations for custom products or services may incur a cancellation fee, depending on the stage of production or service delivery.
  • Refunds for Cancellations: If a cancellation is approved, a refund will be issued to the original payment method within 7-10 business days, less any applicable cancellation fees.

6. Contact Us

For any questions or to initiate a return or refund, please contact us:

  • Email: support@pv-syn.tech
  • Phone: +852-1234-5678 (Available Monday–Friday, 9:00 AM–5:00 PM HKT)
  • Website: Submit a request through our contact form here

7. Policy Updates

PV-Syn Tech reserves the right to update this Return and Refund Policy at any time. The most current version will be available on our website. For significant changes, we will notify customers via email or website announcements.

Thank you for choosing PV-Syn Tech. We are committed to ensuring your satisfaction with our renewable energy solutions and services.