At PV-Syn Tech, we are committed to delivering high-quality renewable energy solutions, including solar power systems, energy storage, automation technologies, and data technology services. This policy outlines the conditions and procedures for returns and refunds for our physical products and virtual services.

1. Physical Goods (e.g., Solar Panels, Energy Storage Systems, Hardware) Eligibility for Returns

  • Condition: Products must be unused, undamaged, in original packaging, with all accessories, manuals, and components included.
  • Timeframe: Returns are accepted within 30 days from delivery.
  • Non-Returnable Items:
    • Used or installed products.
    • Custom-ordered or specially configured products.
    • Products damaged due to misuse, improper installation, or negligence.

Return Process

  1. Initiate a Return: Contact us at support@pv-syn.tech or via our website’s contact form within 30 days to request a Return Merchandise Authorization (RMA) number. Provide your order number, product details, and reason for return.
  2. Ship the Product: Once approved, return the product to the address provided. Customers are responsible for return shipping costs unless the product is defective or shipped in error.
  3. Inspection: We will inspect the returned product to confirm eligibility.
  4. Refund or Replacement: If approved, we will process a refund to the original payment method or provide a replacement within 7-10 business days, based on your preference and availability.

Refund Conditions

  • Refunds include the product purchase price, excluding original shipping costs.
  • For defective or incorrectly shipped products, PV-Syn Tech covers return shipping costs and provides a full refund or replacement.

2. Virtual Services (e.g., Customized Energy Solutions, Data Technology Services, Consulting) Eligibility for Refunds

  • Timeframe: Refund requests must be submitted within 7 days from service delivery or purchase confirmation.
  • Conditions:
    • Refunds apply only if the service is not fully delivered or does not meet the agreed-upon specifications in the service contract.
    • Partial refunds may be issued for partially delivered services, at PV-Syn Tech’s discretion.
  • Non-Refundable Services:
    • Fully delivered services (e.g., completed consulting or system designs).
    • Services canceled after the agreed-upon start date or significant work completion.

Refund Process

  1. Request a Refund: Contact us at support@pv-syn.tech or via our website within 7 days, providing your order number, service details, and reason for the refund.
  2. Review: We will verify eligibility based on the service agreement and delivery status.
  3. Refund Issuance: Approved refunds will be processed to the original payment method within 7-10 business days. Partial refunds may apply for partially delivered services.

3. General Refund Conditions

  • Processing Time: We will process your return or refund request within 48 hours of receipt. Approved refunds will be issued within 7-10 business days.
  • Payment Method: Refunds are issued to the original payment method. If unavailable, an alternative method may be arranged with your consent.
  • Currency: Refunds are issued in the original transaction currency. International orders may be affected by exchange rate fluctuations.
  • Exclusions: Shipping, installation, or other service-related fees are non-refundable unless stated otherwise.

4. Defective or Incorrect Products

  • Contact us within 7 days of delivery if a product is defective or incorrect.
  • PV-Syn Tech will arrange return shipping at no cost and provide a replacement or full refund, as applicable.

5. Cancellations

  • Order Cancellations: Cancel orders for physical goods or services before shipment or service initiation by contacting support@pv-syn.tech.
  • Custom Orders/Services: Cancellations may incur a fee based on production or service progress.
  • Refunds for Cancellations: Approved cancellations will be refunded within 7-10 business days, less any applicable fees.

6. Contact Us For questions, returns, or refunds, contact us:

7. Policy Updates PV-Syn Tech may update this policy at any time. The latest version will be available on our website, and significant changes will be communicated via email or website announcements.

Thank you for choosing PV-Syn Tech. We are dedicated to your satisfaction with our renewable energy solutions and services.